This is me and Jewel (my wife).
I wouldn't intuitively mention folks who don't actually run the business, but my wife Jewel has really had an impact on who I am as a person and how I operate as a company. I owe her a formal thank you.
I have tons of experience.
My entire life I’ve been infatuated with computers. At age 9 (1987), I built my first PC and I’ve been building, troubleshooting and repairing them ever since. For myself, family and friends, customers, you name it.
My tenacity is key.
I’m going to make a bold statement: I don’t think there has every been a computer-related problem I’ve not solved. I know this sounds nuts, but when there’s a technical problem, my mind somehow adheres to it. I think about it constantly. As I fall asleep at night, I’m thinking of how to solve it. I sometimes have dreams about it. When I awaken, it’s the first thing on my mind. I have never given up until I was satisfied and the problem resolved and it’s this perseverance which I think has delivered more victories than I can count.
I know all computer systems, not just some.
When it comes to computers, you’ve got a few flavors. There’s the Windows machines, the ever-popular Apples and the lesser known Linux powerhouses. Personal desktops, Laptops, Convertibles, Thin clients, Rack Servers, Tower Servers… I’ve got you. I fix ALL computers and I’m familiar with ALL operating systems.
I promise not to make you feel dumb.
Your computer was fine last week and now it isn’t. You call a computer repair company for help and at first it seems ok until they ask “is it plugged in?”. Of course it’s plugged in. What, do they think you’re some kind of idiot? Then they ask you if the hard disk light is blinking. What’s a hard disk light? There are 5 lights here, two of which are blinking. The real problem isn’t you, it’s the fact they’re reading from a script. Look, computers are seriously complicated and there’s nothing wrong with not knowing how to troubleshoot what may seem like a simple problem. I can guarantee I have no clue how to do your job.
Honesty is my only policy.
When you bring your computer to me, you’re not going to feel the way you do when you take your car to a dealership for service. I’m not going to address your concern and then tell you your memory needs to be upgraded. I’m going to fix you up, charge a fair fee, answer any questions you might have and you’ll be on your way. Easy. Simple.