First and foremost, my wife Jewel
Before I begin to describe who I am as a person or how I run my business, I need to mention my wife Jewel, from whom much of my character is derived. I wouldn’t intuitively mention folks who don’t actually run the business, but I owe her a formal thank you. I’ve learned more about who I am and who I strive to be from Jewel, than the sum of my life experiences – including my time in the US Marine Corps. She is truly the most influential human-being I’ve ever known and I’d be lost without her.
My business philosophy
I’m not now, nor have I ever been out to “make a quick buck”. If I had to metaphorically summarize my business practices I would say I’m out for a “slow dime” as opposed to a “fast nickel”. I believe not in saying anything necessary to make a sale, but in being completely honest with my clients, and prioritizing their educated decision(s). If it’s not good for you, it’s not good for me – period.
My Tenacity is Key
I’m going to make a bold statement: I don’t think there’s every been a computer-related problem I’ve not solved. When there’s a technical problem, my mind adheres to it. I think about it constantly. As I fall asleep at night, I’m thinking of how to solve it. I sometimes have dreams about it. When I awaken, it’s the first thing on my mind. I have never given up until I was satisfied and the problem resolved and it’s this perseverance which I think has delivered more victories than I can count.
I know All Computer Systems, Not Just Some
When it comes to computers, you’ve got a few flavors. There are the Windows machines, the ever-popular Apples and the lesser known Chrome books and Linux powerhouses. Personal desktops, Laptops, Convertibles, Thin clients, Rack Servers, Tower Servers… I’ve got you. I fix ALL computers and I’m familiar with ALL operating systems.
I Promise Not To Make You Feel Dumb
Your computer was fine last week and now it isn’t. You call a computer repair company for help and the first thing they ask is: “is it plugged in?”. Of course it’s plugged in. What, do they think you’re some kind of idiot? Then they ask you if the hard disk light is blinking. What’s a hard disk light? There are 5 lights here, two of which are blinking. The real problem isn’t you, it’s the fact they’re reading from a script. Look, computers are seriously complicated and there’s nothing wrong with not knowing how to troubleshoot what may seem like a simple problem. I can guarantee I have no clue how to do your job.
Honesty is my Only Policy
When you bring your computer to me, you’re not going to feel the way you do when you take your car to a dealership for service. I’m not going to address your concern and then tell you your memory needs to be upgraded. I’m going to fix you up, charge a fair fee, answer any questions you might have and you’ll be on your way. Easy. Simple.